How we collect your personal information. We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; correspond via email, when you access our website; when we provide our services to you; subscribe to our newsletter; respond to a survey; fill out a form or comment on our blog; interact with us via third-party platforms such as social media, chat box, etc.
What information do we collect? When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, information about goods or services you have ordered, information from inquiries you have made, communications between us.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To administer a contest, promotion, survey or other site feature
- To send periodic newsletter emails. The email address you provide for order processing, if any, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter email.
Payment and transaction information
Your payment method details (credit card number) are tokenized when you make a payment. We do not store the actual payment method details on our website.
Yes, we use first- and third-party cookies. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser – if you allow – that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Cookies are not malicious programs that access or damage your computer.
Social website cookies
So you can easily “Like” or share our content on sites like Facebook and Twitter we have included sharing buttons on our site. The privacy implications will vary from social network to social network and will be dependent on the privacy settings you have chosen on those networks.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Sharing with Third-Party Vendors and Service Provider Partners
We do share your data with partners and/or subcontractors who help us provide and improve our products and/or services as follows. We also impose strict restrictions on how our partners/vendors can use and disclose the data we provide. Your information is likely to be available to various extent to those who support our business (and their subcontractors) including:
- Our web developers (access only)
- Technical infrastructure hosts (data)
- Our advertising and/or newsletter providers (data including email addresses) – primarily MailChimp
- Our online payment service (data) – PayPal
- Analytics provider (anonymous data) – Google Analytics, etc.
In each case we strive to provide the minimum amount of information or access necessary for those third parties to fulfill their obligations to us and ultimately you.
Transfers of Personal Information Outside the EU
This website is operated from the United States. We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your right to access, rectify and erase personal information
StoryQuestBooks.com uses Secure Sockets Layer (SSL) technology to ensure your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats. Secure Sockets Layer (SSL) is a protocol for enabling data encryption on the Internet and for helping website users confirm the owner of the website. However, we cannot guarantee that your submissions to our website, any content residing on our servers, or any transmissions from our server will be completely secure.
We take reasonable steps to protect your personal information. However, we are not liable for any unauthorized access to this information.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Complaints About Privacy
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
By email use our contact form.